How to recharge
your guppy's
battery

Taking long trips with guppy is possible; we just need to plan them in advance to locate the charging points where we can stop and recharge our vehicle's battery*.

1You only need the guppy app to locate charging points:

Yes, the charging points are available in our app. You can rent and recharge your guppy’s battery through our app.

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*Remember that it is the user's responsibility to ensure the vehicle has enough range to reach your destination.

2We will show you the optimal charging points for your guppy

However, we will explain the features of all our vehicles so that you have all the necessary information to plan your trip.

  Range Charging Charge Time / Max Power Power Charge Time 150 km Urban / Max Power Charger Silhouette
Dacia Spring Dacia Spring >200 km real urban Max charge at 30 kW 1 hour
12 minutes		 50 min Silueta cargador tipo 1
Renault Zoe Renault Zoe >250 km real urban Max charge at 22 kW <2 hours 1 hour Silueta cargador tipo 1
Renault Zoe Neo Renault Zoe Neo >350 km real urban Max charge at 22 kW 2,5 hours 1 hour Silueta cargador tipo 1
Nissan Leaf Nissan Leaf >200 km real urban Max charge at 44 kW 1 hour 45 min Silueta cargador tipo 2
Toyota Proace City Toyota Proace City >250 km real urban Max charge at 100 kW 45 min 26 min Silueta cargador tipo 3
Toyota Proace Verso Toyota Proace Verso >300 km real urban Max charge at 100 kW 1 hour 27 min Silueta cargador tipo 3
Tesla model 3 Tesla model 3 >500 km real urban

>400 km real interurban		 Max charge at 170 kW 25 min 7 min Silueta cargador tipo 3

3How to connect the vehicle to the charging point

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You'll need to open the charging port cover in order to plug in the vehicle. The button with the plug symbol enchufe that opens it is usually located to the left of the steering wheel.
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When you are ready to recharge the vehicle, first plug the cable into the charging point and then into the vehicle. . To unplug it, do the opposite: first disconnect the vehicle and then the charging point.
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The charging point may have its own cable. If so, you'll need to select the one with the connector you require and plug it in. If the station doesn't have a connector, you'll need to use the cable that's in the trunk of the guppy.

4Charging in the guppy app

Similarly to how the map displays available guppy vehicles for rental, if you activate the charging points filter in the app, you will see the available and optimal charging points for the vehicle you have rented.

To plug in the guppy to a charging point:

1
SELECT THE CHARGING POINT If you're unsure where it is, you can tap on it and your phone's navigator will show you its exact location
2
Select START CHARGING A screen will appear showing the prices at that charging point for you to confirm that you want to start it.
3

PLUG IN THE CABLE
4
Select STOP CHARGING Once you have finished charging, select STOP CHARGING and confirm the request.
5

UNPLUG THE CABLE  

5Customer service 24/7

As you may already know, at guppy we are available 24 hours a day, 365 days a year, to assist you with any emergencies that may arise.
You can call us at 649 210 756 and we will try to help you with anything you need.

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Our recommendation is to have several charging points identified in case you encounter one that is not operational (although this is not common).

If such a situation arises, we will try to assist you as much as possible. However, as it is not within our control, we cannot guarantee a complete resolution of the issue.